We do not have any refund in any situation for our streaming services ( BCE SPORTFLIX - BCE PREMIUM TV - VIP MEMBERS ) because these are services and for every second of using they have a cost and it's not refundable. If for any reason, the purchaser claims a refund, all damages shall be borne by the purchaser him/her self and the BCE company may receive damages and compensation from the buyer through legal channels. All rights reserved by BCE.